Refund and Returns Policy

Refund & Returns Policy

Overview

At Shuddha Sattva Organic Food, customer satisfaction is our priority. We strive to deliver fresh, high-quality organic products. Due to the perishable nature of many of our products, our refund and return policy is designed to ensure fairness while maintaining food safety standards.

Returns

Most of our products, including fresh fruits, vegetables, dairy products, organic groceries, and other perishable items, cannot be returned once they have been delivered.

A return or replacement will only be accepted if:

  • The product received is damaged or defective.

  • You received the wrong product.

  • The product was spoiled or expired at the time of delivery.

  • The package was damaged during transit.

To request a return or replacement, please contact us within 24 hours of delivery and provide:

  • Your Order ID

  • Photos of the product and packaging

  • A brief description of the issue

Requests made after 24 hours of delivery may not be eligible for a refund or replacement.

Non-Returnable Items

For health, hygiene, and food safety reasons, the following items cannot be returned:

  • Fresh fruits and vegetables

  • Dairy products

  • Paneer, milk, and other refrigerated products

  • Organic groceries once opened

  • Gift cards

  • Products damaged due to improper storage after delivery

Refunds

Once your complaint is reviewed and approved, we will notify you via email or phone.

If your request is approved, your refund will be processed to your original payment method within 5–7 business days, depending on your bank or payment provider.

In some cases, we may offer:

  • A replacement product

  • Store credit

  • A full or partial refund

depending on the nature of the issue.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.

  2. Contact your payment provider or credit card company.

  3. Contact your bank, as processing times may vary.

If you still have not received your refund after completing these steps, please contact our customer support team.

Sale & Promotional Items

Products purchased during special sales, promotional offers, or clearance events are generally not eligible for refunds, unless they are damaged, defective, or incorrectly delivered.

Exchanges

We replace products only if they are:

  • Damaged during delivery

  • Defective

  • Incorrectly delivered

Please contact us within 24 hours of receiving your order to request an exchange.

Order Cancellation

Orders may be cancelled before they are dispatched for delivery.

Once an order has been shipped or delivered, it cannot be cancelled.

Shipping for Returns

If our customer support team requests that a product be returned, we will provide the necessary return instructions.

If the return is due to our error (wrong, damaged, or defective product), Shuddha Sattva Organic Food will bear the return shipping cost.

If a return is approved for any other eligible reason, the customer may be responsible for the return shipping charges.

Need Help?

If you have any questions regarding refunds, returns, or replacements, please contact our customer support team.

Shuddha Sattva Organic Food

Website: https://shuddhasattva.pashium.com

Email: @shuddhasattva.pashium.com

Phone: +91-9623039623

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